If you are a current TCHC tenant who is facing eviction for unpaid rent, you qualify for help through the OCHE. TCHC is obligated to refer any tenant who owes arrears of rent and the Tenant Service Coordinator or Seniors Service Coordinator could not provide the needed assistance to resolve the arrears.
If you are in arrears of rent, and the OCHE is working on your file, the ERO will review your rent calculation and assist you to collect the needed income verification documents to reduce your rent. However, the OCHE cannot change how rent is charged. If you think your rent charge has not been calculated properly, you can appeal to the TCHC RGI review body. You can complete the Request for Rent Geared to Income Review Form and send it to your HUB/Operating Unit.
If you think your subsidy has been stopped unfairly, you can appeal to the City of Toronto, Loss of Eligibility Review Body. You will need to complete the Request for Rent Geared to Income Review Form and send it to your HUB/Operating Unit.
If you have been a Toronto Community Housing tenant for more than 5 years, and your income is not enough to afford the market rent in your unit, you may be eligible for an RGI subsidy. Contact TCHC's Client Care Centre at 416.981.5500 or visit your HUB/Operating Unit in order to begin the process.
You can apply for a social housing unit in the City of Toronto at Housing Connections. For more information visit the Housing Connections Website or give them a call 416.397.7400.
- Neighbor disputes
- Eviction for something other than owing rent
- Transfer to another unit
- Maintenance or pest control
Unfortunately, the OCHE is not able to assist with any of these issues as our mandate is specifically for assisting TCHC tenants with arrears of rent. For other issues related to TCHC, you can phone the Client Care Centre at 416-981-5500. If you have a safety concern please call the Toronto Police Services or TCHC Community Safety Unit at 416-921-2323